the client journey
FAQs
Finding the right path starts with having the right information. Browse our answers to the questions we get asked most.
About Stadium Wealth
Do you offer independent financial advice?
Yes. We provide fully independent financial advice, allowing us to recommend solutions from across the whole of the market.
Does the Financial Conduct Authority (FCA) regulate you?
Yes. Our firm is authorised and regulated by the Financial Conduct Authority (FCA).
Can I choose between meeting in person or on a video call?
Yes. You are welcome to meet with us in person or via video call, whichever is most convenient for you.
Where are face-to-face meetings held?
Face-to-face meetings can take place at our offices, in the comfort of your home, or at your place of business.
Do you have parking at your office?
No, we do not have dedicated parking available at our office.
How long has Stadium Wealth been providing financial advice?
The firm has been providing financial advice for two years. Matt personally brings nearly 20 years of experience working in banking and wealth management.
Where are you based, and do you work with clients outside your local area?
We are based in London and work with clients both locally and across the UK.
Do you have any client reviews or written/video testimonials, and where can I view them?
Yes. We have video testimonials you can watch on our website. You can also read our VouchedFor reviews here.
What makes your firm different from other financial advisers and planners?
Our approach centres on building long-term relationships and providing thoughtful, personalised financial guidance. We take the time to understand each client’s circumstances and ambitions so that our advice reflects what matters most to them.
What is your FCA registration number?
Our FCA registration number is 1022717.
What are the key cities, towns and areas you work with clients in?
Although we are based in London, we work with clients throughout the UK.
Working together
How can I book an initial meeting?
Do I have to pay for an initial meeting?
No. Your initial meeting with us is provided at no cost.
What do I need to bring to an initial meeting?
Where possible, we ask you to complete an online fact-find in advance. This provides a helpful overview of your circumstances. Beyond that, you simply need to bring yourself.
What happens in the first meeting?
We usually begin with an initial discovery call lasting around 30 minutes. This gives us the opportunity to understand what you are looking to achieve and explain the planning process. The next step is a full meeting lasting around 60 – 90 minutes, where we explore your circumstances in greater depth, outline how we may be able to assist, and agree on the most appropriate next steps.
How long should I allow for an initial meeting?
A discovery call usually takes around 30 minutes, while a full first meeting typically lasts between 60 – 90 minutes.
Do I have to sign up to your services at an initial meeting?
No. The initial meeting is simply an opportunity to get to know each other and decide whether working together feels right for you.
What happens if my financial planner is away on holiday?
If your financial planner is away, another member of the team will be available to assist with any queries or time-sensitive matters.
How often will I hear from my financial adviser or planner?
If you choose our ongoing advice service, we will meet with you at least once a year to undertake a full review. In addition, you will hear from us during the year with relevant updates, including useful information about budgeting or financial planning developments.
Do you offer cashflow forecasting or planning as part of your service?
Yes. Cashflow forecasting forms an important part of our planning process and helps illustrate how your financial decisions may shape your future.
What happens if my circumstances change?
A key element of ongoing advice is adapting our recommendations as your circumstances evolve. If your situation changes, we will review your plan and adjust our advice accordingly.
Can you work alongside my accountant or solicitor?
Yes. We are very happy to work collaboratively with your accountant, solicitor, or other professional advisers where appropriate.
Can you coordinate with my mortgage adviser if they need information from you?
Yes. With your permission, we can liaise with your mortgage adviser and provide any relevant information they may need.
Can I see an example of a financial plan?
Yes. We would be happy to share an example of a financial plan so you can see how we present and structure our advice.
Will I be able to see the value of my investments online?
Yes. You will be able to view the value of your investments online.
Do you provide an online portal for clients to view their investments?
Yes. The investment providers we work with offer secure online portals where you can view and monitor your investments.
How often will I meet with my adviser or planner?
As part of our ongoing advice service, you will meet with your adviser at least once each year for a full review of your financial plan.
Advice areas
Can you advise on mortgages?
We work with a trusted partner who specialises in mortgage advice and can assist you with arranging the most suitable mortgage.
Can you advise on equity release?
We work with a trusted partner who specialises in equity release and can provide advice if this is something you would like to explore.
Can you advise on personal pensions?
Yes. We provide advice on personal pensions and can help you review, manage, and plan how these form part of your wider financial strategy.
Can you advise on occupational pensions?
Yes. We can advise on occupational pensions and help you understand how they fit within your overall retirement planning.
Can you help me consolidate multiple pensions?
Yes. We can help review your existing pensions and, where appropriate, assist with consolidating them into a more manageable structure.
Can you help me take my pension tax-efficiently?
Yes. We can help you structure withdrawals from your pension in a tax-efficient way, aligned with your wider financial plans.
Can you help with ethical or sustainable investing?
Yes. We can incorporate ethical or sustainable investment approaches into your portfolio, where this reflects your personal preferences and values.
Can you help me invest an inheritance I’ve received?
Yes. We can help you invest an inheritance thoughtfully, ensuring it supports your long-term financial goals.
Can you advise on self-invested personal pensions (SIPPs)?
Yes. We provide advice on Self-Invested Personal Pensions (SIPPs) and how they may be used as part of your retirement planning.
Can you advise on final salary or defined benefit transfers?
No. We do not advise on final salary or defined benefit pension transfers, but we can refer you to a specialist adviser if required.
Do you offer advice on long-term care or later-life planning?
No. We do not currently provide advice on long-term care or later-life planning.
Can you help with Inheritance Tax planning or estate planning?
Yes. We can help you consider strategies to manage potential Inheritance Tax liabilities and support effective estate planning.
Can you advise on investments such as ISAs (Individual Savings Accounts)?
Yes. We provide advice on investments, including ISAs and how they can support your wider financial objectives.
Can you advise on protection such as life insurance, critical illness cover, and income replacement?
Yes. We provide advice on protection, including life insurance, critical illness cover, and income protection, to help safeguard your financial security.
Fees and value
Do you offer a free initial consultation?
Yes. We offer an initial consultation at no cost, giving you the opportunity to discuss your circumstances and explore whether working together feels right for you.
How do you charge for financial advice?
Our initial fees are tiered between 1% and 3% of the value of the investments involved. Our ongoing advice charge is 0.8% of the assets we assist you in managing. You can view our fees in full here.
What is your minimum fee?
Our report and recommendation fee has a minimum charge of £1,500.
What do you typically charge for a financial plan?
Our report and recommendation fee has a minimum charge of £1,500, although the exact cost will depend on the complexity of the work involved.
Do you charge fixed fees or a percentage of my investments?
In most cases, our fees are calculated as a percentage of the investments we assist you in managing.
Do you get commission?
For protection policies, we are usually paid a commission by the provider. For other areas of advice, we do not receive commission.
Do you charge VAT?
No. Financial advice is exempt from VAT.
How do I know if your fees are competitive?
Our fees are in line with typical advice costs and are presented with complete transparency, so you always know what you’re paying for.
How do your fees compare to other advisers or planners?
Our fees are broadly in line with the industry average and are structured to be clear and transparent.
How can I find your fees?
Our fees are published on our website and are also outlined clearly within our client agreement.
Who we work with
Can you help me retire early?
Yes. We can help you assess whether early retirement is achievable and develop a plan to support it.
Can you help me plan my retirement?
Yes. We work with clients to build thoughtful, long-term retirement plans designed to support a sustainable and fulfilling lifestyle.
What type of clients do you typically work with?
We typically work with high-earning city professionals, SME business owners, individuals approaching or enjoying retirement, and members of the LGBTQ+ community.
Do you work with younger clients who are still building wealth?
Yes. We work with clients at different stages of life, including those who are in the early stages of building their wealth.
Do you work with company directors or self-employed clients?
Yes. We regularly work with company directors and self-employed clients, helping them align their personal and business finances.
Do you work with clients approaching retirement or already retired?
Yes. We support many clients as they approach retirement and continue working with them throughout their retirement years.
Can you help clients who have inherited money?
Yes. We can help you consider how best to manage and invest an inheritance in a way that supports your long-term plans.
Can you help clients who have sold, or are in the process of selling, a business?
Yes. We work with clients who are preparing for or have recently completed a business sale, helping them plan how to manage and invest the proceeds.
Can you help clients manage their finances after a bereavement?
Yes. We provide careful and considered guidance to help clients organise and manage their finances during what is often a very difficult time.
Do you specialise in working with business owners, retirees, or professionals?
Yes. Much of our work is with professionals, business owners, and individuals approaching or living in retirement.
Do you offer financial advice for expats or non-UK residents?
No. We do not currently provide financial advice for expats or non-UK residents.
Can you help if I already have existing investments or pensions elsewhere?
Yes. We regularly work with clients who have existing pensions or investments and can review how these fit within your wider financial plan.
Is there a minimum amount of investable assets or income I need to become a client?
No. We do not have a minimum level of investable assets or income to become a client.
Trust, safety, and compliance
Are my investments protected by the Financial Services Compensation Scheme (FSCS)?
Protection under the Financial Services Compensation Scheme (FSCS) will depend on the type of investment and the provider involved. We will explain the level of protection available as part of our advice process.
What happens if something goes wrong or I have a complaint?
As an FCA-regulated firm, we follow a formal complaints process. If you ever have a concern, we will investigate it carefully and handle it in accordance with the regulatory procedures set out by the Financial Conduct Authority.
How do you keep my personal data secure?
We use a secure client portal for the exchange of information, and our cybersecurity arrangements have been independently reviewed and implemented by our external IT support provider.
Are you insured to give financial advice?
Yes. We hold the appropriate professional indemnity insurance required to provide financial advice.
How can I check your FCA registration and authorisation?
You can verify our registration and authorisation by searching for our firm on the Financial Conduct Authority’s online register.
Do you have client stories or case studies I can read?
Yes. We share client stories and examples of the work we do to help illustrate how our advice supports clients in practice.
How do you measure client satisfaction?
We invite all clients to leave reviews on the industry-leading VouchedFor platform. We currently hold a 4.9 out of 5 rating based on client feedback.
Have you won any awards or accreditations?
Yes. We have received the VouchedFor Certificate of Excellence and have been recognised as a Top Rated Adviser.
Are you featured on VouchedFor?
Yes. You can find our client reviews and profile on the VouchedFor platform.